SENIOR SERVICE & PRODUCT DESIGNER
WHO IS HARSH?
I lead design research, service design and product strategy across complex operational systems, turning field evidence, system constraints and business goals into clear product direction that teams can act on.
12+
Years of Experience: Across fintech, aviation, and enterprise systems
250+
Research Activities: Interviews, field studies, and journey mapping
60+
Product Teams: Partnered across functions and geographies
35+
Enterprise Clients: Fortune 500, public sector, and mission critical environments
30+
Workshops Led: Strategy, design sprints, and alignment sessions
End-to-End
Design Leadership: From discovery to delivery and measurement
WHAT I BRING
- STRUCTURING COMPLEXITY
I translate ambiguity into clarity—mapping systems, constraints, and stakeholder needs to reveal what matters most and what to do next.
- ALIGNING TEAMS & STAKEHOLDERS
I create shared understanding across disciplines, functions, and levels—turning competing priorities into aligned decisions and roadmaps.
- TURNING INSIGHT INTO ACTION
I convert research and system intelligence into strategies, opportunities, and experiences that deliver measurable business impact.
- DESIGNING ACROSS SYSTEMS
I work across products, services, operations, and policies—designing solutions that scale across touchpoints and organizational boundaries.
WHERE I CREATE LEVERAGE
- RESEARCH AS A DESIGN SYSTEM
I design research programs that reduce uncertainty, quantify impact, and continuously inform product and service choices.
- SERVICE DESIGN AS LEADERSHIP
I shape end-to-end services and operating models that deliver better outcomes for users, teams, and organizations.
- MORE THAN PRODUCT FEATURES
I define value, experiences, and ecosystems—prioritizing what drives adoption, retention, and operational efficiency.
- PROTOTYPING ACROSS
I prototype concepts in digital, physical, spatial, and narrative forms to test, de-risk, and accelerate confident decision making.
EDUCATION AND FOUNDATION
B.F.A. in Industrial Design
SCAD built my foundation in form, function, and making. I learned to solve human problems through product design—grounded in material exploration, manufacturing, ergonomics, and iterative prototyping. Paired with a minor in Design for Sustainability gave me the ability to be a cradle to grave designer.
Form & Aesthetics
Manufacturing & Materials
Ergonomics & Human Factors
Prototyping & Model Making
M.A. in Service Design
RCA allowed me to expand my thinking as a designer beyond just one off products and customer experiences and helped me strategize and approach broader experiences, tackle large complex spaces and develop solutions outside of digital applications.
Service Design
Systems Thinking
Reearch & Ethnography
Strategic Design
CAREER TRAJECTORY: FROM PRODUCTS TO SYSTEMS
THE WORK I WANT TO DO
I partner with mission-driven organizations to design and lead solutions for complex, human-centric challenges.
- Senior design, leadership and director roles in complex environments
- End-to-end service and product strategy & design
- AI-enabled, human-centered systems that create real impact
CORPORATE COLLABORATIONS, START UP CONCEPTS AND UNIVERSITY PORTFOLIO
Here is a collection of work which I had done for university projects, start up concepts and corporate sponsored projects.
FitEXP
Gamified fitness routines and goal tracking
Stride
Smart saving goals and guided investment
BUG-E
Electric utility vehicle for rural farmers
KUICK Coffee
Sustainable coffee insights and engagement
Kawi
Community app with self service kit integration
Full Morning
Healthy breakfast options at your fingerips
AirSTU
Student platform for international education.
SpareTime Wine Carrier
Portable wine carrier for picnics and outings.
EXPERIENCE +
AR/VR device that enhances real-world awareness.
12 Volt Ride-on
Kids’ electric ride-on with universal chassis.
Pocket Printer
Mobile printer for any surface, anywhere.
Polygon Chess Set
Precision-engineered geometric chess set.
Autonoma
Building trust in people and autonomous tech.
Semiotica
Interdisciplinary team communication platform.
Service Design Tools
Tools for research, mapping and service design.
DigiStick
Flexible OLED device exploration concept.
MotoNAV
AR motorcycle visor navigation system.
X-51 Hoverbike
Hoverbike concept inspired by Puma.
WHAT I'M BUILDING AT HOME
NICHE COMMUNITY PLATFORM
Designing and deploying a focused social platform for a niche skills hub - shaping member interaction, content sharing and community
ROOMSCALE VR / AR GAME
Building immersive roomscale game concepts in Unity, exploring spatial interaction, player movement and embodied gameplay.
PHYSICAL DESIGN PATENT
Developing a physical design concept through 3D modeling, 3D printing, testing and patent creation - moving from idea to design and production.
OUTSIDE OF WORK
MOTORCYCLES
Freedom, focus and open roads
SNOWBOARDING
Chasing lines, flow, and new places.
CAMPING
Disconnecting to recharge and reflect.
DOGS
Being present, playful, and enjoying the moment.
